New user printing issues with x1

Hi

I purchased an X1 Carbon a month ago and finally got around to setting it up. I followed the instructions to a T, and am having major printing issues.

I tried to print the included Benchy model on the cool plate, using the glue stick and the single spool feeder (not AMS). I think there may be an issue with Z axis as it's just creating a mess...and making loud noises as if the nozzle is scraping across the extruded model. I also tried to make the scraper that's included in the software, but that's also making the loud noise and extruded a sloppy print.

Here are pics of Benchy (stopped the print after a few minutes as it was obvious that it wasn't printing correctly)

[https://imgur.com/a/tlvMtun]

I thought this would be an easy process, and am hoping that I am missing a step or this is easily fixable. Any help would be greatly appreciated as I hope I don't have a bad unit.

Thanks!

(Edit - wanted to add this is PLA and I choose the correct filament in Bambu Studio and also on the printer)