Does anybody have experience with making a tenant insurance claim due to an apartment flood that was not your fault?

My apartment experienced a somewhat minor flood earlier this year due to a leak in the heat pump from the unit above mine. There was no loose water anywhere but it seeped in under my floors and caused damage to the laminate. It was able to be dried by using dehumidifiers and fans from a restoration company but there is still lasting damage and the flooring will need to be replaced. Unluckily for me, the laminate is continguous throughout the living room and bedroom and in order to replace everything the restoration company says I'll have to move out for 6-8 weeks or longer. Which seems insane because it's like 300sqft total. My parents just put laminate in like 2500sqft of their home across two floors and that only took a week. But alas, it is not my decision.

My tenant insurance has a $1000 deductible for moving and living expenses following a loss currently, but my policy is set to renew on September 15 and the new minimum deductible for water-related expenses is $2000. I'm waiting to hear from my claims adjuster whether I'm responsible for the $1k or $2k deductible given the expenses won't be incurred until after renewal. I also had inquired with him earlier about whether or not the deductible could/should be waived because the flood was not my fault and the building's strata is ultimately responsible for anything to do with the heat pumps, and he said he would look into it but never got back to me on it. Since I haven't incurred any expenses yet I haven't followed up.

So all that to say that I am just curious to know if anybody else has gone through a tenant insurance claim like this and if they have any advice to offer? Did you have to pay your deductible or was it waived? Did your landlord have you continue to pay rent or did they waive that as well? My landlord has not indicated one way or the other at this point - I am inclined to prefer to just continue to pay the rent because my insurance only covers expenses over and above my normal expenses so whether I pay rent to my landlord or not, the equivalent of my monthly rent would be my own cost anyway.

I also would appreciate if anybody has advice for long-term stay hotels. Right now I think I have Level as my top choice - any of their three locations downtown seem like a good fit for me (I currently live in the chinatown-stadium area) but I am not married to them. I do have a cat so wherever I go it has to be pet-friendly.

Thanks in advance for anything you can offer!