Denied guaranteed 4 pm Checkout at Courtyard South Bend, IN
Platinum member here. Kindly requested a 4 pm checkout in the chat feature. They pushed back and said that 2 pm was the latest they could do. I copied the text from the T and C about 4 pm being a guaranteed benefit and stated firmly but politely that I’d be leaving at 3 pm and this is what they wrote to me. I was moving to a hotel down the street, but check-in there wasn’t until 3 pm, and my last meeting didn’t finish until 1:30 pm (I didn’t want to schlep my belongings to work) I’m not the type to over-escalate things so I ran back from work and packed my bags as quickly as I could. Right at 2 pm on the dot I get a knock on my door. I just left. Didn’t wanna get into a fight with the housekeeper (not her job!) but it was an inconvenience! I don’t think this property gets a lot of elites, but they should be aware of the policy. Stay vigilant.
Platinum member here. Kindly requested a 4 pm checkout in the chat feature. They pushed back and said that 2 pm was the latest they could do. I copied the text from the T and C about 4 pm being a guaranteed benefit and stated firmly but politely that I’d be leaving at 3 pm and this is what they wrote to me. I was moving to a hotel down the street, but check-in there wasn’t until 3 pm, and my last meeting didn’t finish until 1:30 pm (I didn’t want to schlep my belongings to work) I’m not the type to over-escalate things so I ran back from work and packed my bags as quickly as I could. Right at 2 pm on the dot I get a knock on my door. I just left. Didn’t wanna get into a fight with the housekeeper (not her job!) but it was an inconvenience! I don’t think this property gets a lot of elites, but they should be aware of the policy. Stay vigilant.