IRCC Updates GCKey & PR Tracker Without Actually Processing?

Hey everyone,

I wanted to check if anyone else has experienced this. My PR application timeline so far:

• ITA: 19 Sept
• AOR: 18 Nov
• Biometrics Completed: 30 Jan
• Medical Updated: 4 Jan

Both GCKey and PR Tracker show biometrics and medical as completed, background check as in progress, and eligibility not started.

However, I called IRCC today, and the agent said my background check hasn’t even started yet.

Is this normal? Does IRCC sometimes update the online status without actually working on the file? Would love to hear if others have experienced something similar!