Stormfall Missing and I cannot progress

Just picked up the game and tried to play. After the intro you get the quest "Unexpected Survivors". And the current step is to "Reach Stormfall"

However Stormfall is not loaded in. All the guards are floating in middair and I cannot walk across what I assume is supposed to be a bridge.

I tried recreating a second character but the same thing happened when I got to the same spot.

I did some googling but couldn't find anyone else with this issues (though I do see people complaining about a plethora of other bugs, which is a big concerning). Any ideas how to get the game to actually load in Stormfall so I can play?

Update: A full game uninstall and reinstall fixed the issue!

Thanks for the help everyone.