Someone created a profile and received services and now I’m banned for life.

Well, I just had one of the weirdest conversations in my life.

I’ll try to make this short.

I’m buying a house and need homeowners insurance and wanted a quote from USAA. I’ve tried to sign up a couple times the last few weeks but it would always say “we need more information, please contact us.” I finally found time to call where the gentleman I spoke with told me I already had an account. He asked me bunch of qualifying questions, which I answered correctly, and after giving me my membership ID I still had trouble resetting my password.

He then asked me if I ever lived at some random address in some city in Texas I’ve never heard of, to which I said no, and he proceeds to tell me that someone had an account using my information and at some point was receiving a benefit. They shut the account down and I am no longer able to work with USAA. It was a “business decision” to never let an account with my social security number ever exist. I asked if there was someone I can contact to clear this up, to which I was told there was not.

In summary, I am banned from USAA cause someone else scammed USAA using my information. I don’t blame customer service rep, but he went from very willing to help, to trying to get off the phone with me as fast as possible.

Any advice on what to do from here?