New Account

So I recently enlisted in the military and I had the idea to open a new bank account and I went with USAA as my choice. I had to call and speak with someone in order to get my account open. I provided all the requested documents. I funded my checking and savings. About 3 hours later I attempted to login into the mobile banking app and I’m notified that my account as been locked and to call customer service. I call and the representative tells me that my account is under review by a specialized team and they will be in contact with me within 48 hours. It has been 4 days since I’ve called and still have not received anything. My accounts has been fully funded. What should I do and why is under review by a specialized team??