Props to customer service

I've been losing a lot of weight and had to replace my wardrobe a couple of times over the last year, almost exclusively through thredup. I've had my share of issues, but customer service has always provided as an excellent response, if I have the patience to wait in chat and do a little leg work.

Lost aside from the box that was just lost, my most recent box was the biggest disappointment yet. More than half of the items were not as described and didn't fit or wouldn't work for me.

It took about an hour to take pictures showing the actual measurements of the clothes, and then another hour waiting in chat for customer service. I spent that time making a collage for each item showing the actual measurements versus what they had posted.

It took the customer service agent about a half hour to verify everything but ultimately they refunded all of the items to my original form of payment, even the two final sale and didn't even ask me to send them back.

This is why I am happy to continue taking chances with thredup. Sometimes I get a really screwed up box, but if I have the patience to fight for it they are really good about making it right.