Do not get a Scotiabank Passport Visa Infinite Card if you don’t want to spend your whole vacation on the phone with them

In China for 9 days, in and out of Hong Kong and while at an arcade, they block my card. I call them using international minutes to unblock, let them know I will be out of the country until March 15 and then they proceeded to block it over and over again for the next 48 hours. Second time I tried to unblock it they told me my answers didn't match up (because I didn't know my financial advisor's legal name). They told me to call my branch to unblock the card but the phone number went straight to general customer service again. Had to find a random phone number of a mortgage specialist and beg them to call my financial advisor's personal phone number. Ended up getting through and they verified my attempts with screenshots and evidence. They tell me the card is unblocked- I try again- they block again. My account has been logged out too and all my hotel bookings are on this card. Now I have to call each hotel to change my card before they cancel on me. My financial advisor managed to unblock it after I sent screenshots of evidence proving that the attempted transactions were mine. Thankfully my partner covered for me so some of the transactions matched BUT THEY BLOCKED IT AGAIN after a hotel tried to charge me. Now I have to use a different CC, paying FX and not earning points. Has anyone successfully complained in the past? What did you get out of it? I’m not going to deal with this until I get home- can’t spend my whole vacation paying roaming charges to unblock my card everyday.

How is this a travel card if they can't handle travel activities? Cancelling this card immediately when I get back.