error code WS-116449-5

Hello, newer to playstation, well consoles in general. anyways, i went to play and this error code came up. however, when i go onto the playstation website to view network status all is up and running. i’m not sure why i can’t connect. i restarted the console and reconnected to the internet on the console without any luck. does anyone have any tips, all would be helpful! thank you.