The Marathon Store spiraling?

This year I made my annual Marathon purchase during Black Friday and for the first time I will not receive my item before Christmas.

What gets me a pissed off is I got a generic response when inquired about my package and they keep emailing 50% off sale and pushing this $100k contest (by purchasing a tshirt).

How are you pushing for my sales and you haven’t even processed orders 4 weeks ago? Black Friday orders that people are expecting before Christmas.