HP OMEN 2023 Design issue
I have an HP OMEN 16 2023 (6800H 3070TI). The laptop all of a sudden stopped turing on.
Called HP support. They sent a replacement motherboard and a technician to help diagnose it. The technician came and inspected the laptop and told me that there was fungus (Attached picture) on the motherboard. He reported the same to the service center.
I have been aware of the widespread issues with the hall effect sensor of 2023 OMEN models since quite some and simply asked him to disconnect the connector to the sensor and try powering on the laptop. It worked like it should. The laptop powered on perfectly fine and runs fine too.
The technician said I had to wait for HP's response on whether I was eligible for a replacement motherboard or not.
I recieved an email today stating I wasn't eligible as the "defect is due to unintentional damage. I had the following questions after this experience.
Isn't HP liable to provide me a motherboard replacement as there is design issue with all of their 2023 OMEN models and since I also faced the same issue. (For those wondering there is an issue in the design of the laptop. The hall effect sensor is close to the heatsink, and eventually gets damaged because of HEAT. This prevents the laptop from turning on. The solution is to disconnect the hall effect connector)
Is the white stuff in my motherboard fungus/mold? I cannot quite tell. If yes, How serious is it?
Suggestions on what to do now. HP service center says they won't replace my motherboard cuz they found unintentional damage. Warranty runs out in 3 months.