game crashing - windows 10

Morning all, hope you can help. I've had GW 1 & 2 since beta and mainly play 1, but tried to get 2 working over the weekend as it has the capabilities to jump and swim for my granddaughter to play. We managed to load the screen and went to create her a new character, but the game crashed. So I tried loading an existing character, and again the game crashed.

I've restarted the computer, all drivers and game is up to date, dx test is fine.