Weekly Customer Question Megathread ***READ BEFORE POSTING***
Come join us in the (unofficial) GameStop Discord!
This thread will serve as a megathread for all customer questions. Anyone who continues to spam questions not in the megathread will get 3 day bans. We all know you're frustrated, but your answer is probably in this thread or in of the previous guest question megathreads. Searching these threads will also probably give you answer faster than making your own.
Below is a short FAQ. Feel free to ask more questions in this thread, or search this thread/the old megathread.
-------------------Customer Question FAQ--------------------------
WHATS GOING ON WITH THE $5 MONTHLY PRO COUPON?
Currently it is working on digital and physical items, only in store. Digital purchases do not exist anymore below $10 as of January 2023 for coupon redemption.
Where's the weekly ad?
It doesn't exist anymore.
I can't find a trade value for a game?
Some games do not have trade values listed on the website. It is what it is. Call your local store.
Can I trade stuff in?
Yes. However, you may be restricted to trade credit only. Only select items can be sold for cash, and some stores may not be able to give cash at all.
How can I return a broken product/warranty exchange/wrong product/etc?
If it was purchased in store, take it to a store with the receipt. If it was an online purchase call customer service ONLY(Do NOT email or think chat support will ever return).
What happens to my preorder money if I don't pick the game up?
The money will always be there. You can cancel and get your money back. However, 30 days after release, you can only get in store credit back.
Can I cancel my preorder/switch it to digital over the phone?
No. In store preorders can only be cancelled/changed in person.
When will stores restock -insert item here-?
No one on this subreddit will have any way to answer that question. Employees don't know when stuff is coming in until it's already in transit. They don't control when they get product.
Power up rewards coupons won't redeem/activate?
Try the website. The app has been broken. If still an issue you have to CALL customer service or wait and try again later(Yes, it may take months to get fixed)
Gamestop's website is blocking me?
We've been getting this report several times. We don't have any way to know how to fix that. Obviously try the normal things like clearing your cookies, try a different browser, turn off your VPN etc. If that doesn't fix it, you could try calling customer service.
My preorder isn't showing in the app/website?
This has been removed for all in store preorders. Online preorders are frequently slow to update, do not rely on this.
Why isn't customer service answering the phone?
They're short staffed like everything at Gamestop because they won't spend money. Wait times will be hours. Yes, you have to call and wait until you get someone, no we can't do anything here about it.
Why can't I buy PSN/XBL/Eshop/Steam etc.?
Multiple purchases can trigger fraud prevention that will block until reviewed. Nobody knows the period, it could be a few days, it could be months.
Where is my digital content purchase?
Purchases are not immediate. Just because a previous one was doesn't mean they always are. They can(and often do) take up to 72 hours(weekday only) to fulfill. If you order on a weekend, be prepared for a wait fairly often.