Seller tried to get me to change my review by telling me how she is a struggling mom.

Hi,

I don’t want to come off as rude in the title but I don’t fully know how to describe the sellers message to me other than a sob story to make me feel bad.

Basically long story short, I bought a digital planner for Goodnotes off Etsy. I was having a problem with one thing not working, which I was confused because I use Goodnotes frequently. I reached out to the seller who said if you know how to use Goodnotes then you know my planner isn’t the problem and I can’t help you. I ended up figuring it out. She asked if I wanted a refund but I said no (it was only $2) and I am still using it.

I gave her 3 stars, because the planner is good but can be tricky to navigate and especially how she responded to me.

She messaged me yesterday basically asking me to change my star rating and review because it will affect her store and that she is a single mom of three and a widow. She again asked if I wanted a refund or a replacement from her store. I know this message is probably not true.

I haven’t replied, but now I want to rate her lower and write on my review that she tried to persuade me to change my review so others can see. Can I do that? I don’t want to be mean but I also really am annoyed that they would message me that.

Any thoughts from anyone? Am I being too mean and rude? That’s the last thing I want.

EDIT : I wrote this post to gain insight into other people’s perspective, the last thing I ever wanted was to mess up her ratings if it wasn’t warranted which it wasn’t. I made a mistake, and I understand that. It was wrong of me to be rude and judge especially that she did offer a refund. I have changed the review to positive, with 5 stars. I have not asked for a refund because I believe that as I’m still using the planner and it was her design and effort into it that I shouldn’t be getting it for free.

I understand to a lot of you that I was rude, awful and mean. I didn’t want that, which is why I made the post in the first place. I want to be fair and understanding and appreciate all the perspectives of the situation that I read. Thank you