Is this standard?

First train ride ever and it’s nearly four hours late. Is this standard? Will Amtrak try and remedy the situation with partial refund or voucher? I already reached out, but they said to wait until trip is over.

First train ride ever and it’s nearly four hours late. Is this standard? Will Amtrak try and remedy the situation with partial refund or voucher? I already reached out, but they said to wait until trip is over.